Shipping policy

PROCESSING TIME

Please check the product title and description before ordering to confirm whether your item is Ready to Ship or Made to Order.

Made to Order & Custom Orders: Please allow 5 weeks for production before shipment. Processing time does not include shipping time and is not affected by the shipping method selected at checkout.

Ready to Ship: Ships within 1–3 business days.

NEED IT SOONER?

Rush service may be available for Made to Order and Custom Orders for an additional fee. Please email hello@prettykittythreads.com before ordering to confirm availability. Rush service is not guaranteed unless confirmed before your order is placed.

SHIPPING & DELIVERY

Shipping rates and available delivery methods are shown at checkout. Once your order ships, tracking information will be sent to the email or phone number provided with your order.

Please allow up to 48 hours for tracking information to update after shipment.

Shipping time begins after processing is complete. Selecting an expedited shipping method does not shorten the production time for Made to Order or Custom Orders.

INTERNATIONAL ORDERS

Yes, Pretty Kitty Threads ships worldwide. International customers are responsible for any customs fees, duties, taxes, or VAT charged by their country. These charges are not included in your order or shipping total.

LOST, STOLEN & DELAYED PACKAGES

Once an order has been shipped, delivery is handled by the shipping carrier. Pretty Kitty Threads is not responsible for packages that are lost, stolen, delayed, or incorrectly delivered after being accepted by the carrier.

If you experience a delivery issue, please contact the shipping carrier directly using your tracking information to begin a claim or investigation.

RETURNS, EXCHANGES & CANCELLATIONS

Due to the handmade and limited nature of our pieces, all sales are final. Orders cannot be canceled, returned, or exchanged once placed.

Please review your size, order details, shipping address, processing time, and event date carefully before completing your purchase.

DAMAGES & ORDER ISSUES

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the incorrect item, contact hello@prettykittythreads.com within 24 hours of delivery with your order number and clear photos of the issue.

Once received, we’ll review the issue and determine the appropriate resolution.

Normal variations that come with handmade items are not considered defects.

QUESTIONS?

Have a question before ordering? Contact hello@prettykittythreads.com and we’ll be happy to help.